The customer views the vehicle in-person for the first time after placing a deposit over the phone/email/video call/phone website/online/social media/email and does not want to go ahead with the purchase for any reason. This clause does not apply for delivery charges. This clause does not apply for the above: Deposits placed on vehicles that have not been viewed in person and are requested for delivery are strictly non-refundable under any circumstances if the customer wishes to withdraw from the sale before the car has been delivered.
Financing option fails for the customer - In the event that a customer’s finance application is declined, the reservation deposit shall be refunded in full. However, the customer agrees to complete their finance application within 24 hours of placing the reservation deposit. If the customer fails to submit the required finance application within this period, or otherwise delays the process, the dealer reserves the right to retain the entire deposit to cover business losses incurred by the vehicle being withheld from sale.
The vehicle is withdrawn from sale by Asahi Motors due to vehicular issues needing to be rectified (unless agreed that the issue can be resolved and proceed with the purchase). For any new vehicular issues aftersale, the customer is kindly reminded that as per the Consumer Rights Act and our company policy, they must contact the dealer/Asahi Motors first before taking any diagnostic/repair work via email for these issues to be in writing and for approval. Please note that certain vehicles (including BMW 1 Series and 3 Series) may present with headlight water build up/condensation/headlight faults due to condensation after sale. This cannot be predicted when it can occur as this is a BMW manufacturer fault which is well established. Asahi Motors takes no liability for this fault if it this fault/issue arises after sale and will be at the customers expense if not covered under warranty.
For any after-sales matters, returns, or other enquiries regarding our policies, please contact our sales team at sales@asahigroup.co.uk
Customer Reviews
bought a Mercedes C class recently from Asahi and nothing short of a smooth and stressfree process from all the staff who are able to look after me, e... Read More
Deshawn
My experience with ASAHI Motors has been nothing short of outstanding. From the moment I stepped into their dealership, I felt like a valued customer.... Read More
Sofiane Zerrouk
I bought a VW polo within my budget and there was tremendous care, quality and generosity from the team at Asahi. Highly recommended, car is running p... Read More
Ahmed Saadawy
I recently had the pleasure of purchasing a VW Polo from Asahi Motors, and I cannot speak highly enough about the outstanding experience I had. The te... Read More
Munaf A
I recently purchased a VW Sharan 2013 from Asahi Motors.Had an amazing experince and very friendly staff. Highly recommend.... Read More
Amry Affan
Well organised Family run business. Very courteous. Great selection of cars with low mileages and free of accidents. Awaiting the plates Beautiful sho... Read More
Ben Peters
I recently had the pleasure of visiting Asahi Motors London, and I am delighted to share my overwhelmingly positive experience. From the moment I step... Read More
Ubaid Tanzim
After looking for a new car for a few months we found Asahi Motors, they were very helpfull and we have a lovely car now and are very happy with there... Read More
Ann Lefevre
One of the best dealership in the town. They have very good quality cars for an affordable price. I would highly recommend taking a visit here if anyo... Read More
Zumry Ahamed
Owners and staff are very friendly and their customer service is exceptional! Cars are of high quality and sold at very affordable prices. Highly reco... Read More
Salma Irshad
Amazing experience. Cars are VERY low mileage ... People are extremely friendly and they guarantee their cars and stand by them ,, very patient with c... Read More
Amr Khorkhash
Highly recommended. Amazing place. Very professional owners and very affordable prices. If you are looking for a car definitely a place to visit. ⭐... Read More
Parmod Paul
10/10 service and product quality: I recently bought an older model Volkswagen Golf model from asahi motors. I was amazed by the condition of the car,... Read More
Tawfiq Ahmed
The staff and owner are very friendly, and have been very kind and helpful through the whole process. We came to test drive a hybrid Lexus, after look... Read More
Chloe Mendis
I recently purchased a 2014 Mini Cooper from Asahi Motors, and I must say that my experience was nothing short of outstanding. I was greeted with genu... Read More
Faisal Rehman
I bought a car recently and even though after a month where I have minor issues the after sales service was excellent and nothing was too much trouble... Read More
Dorothy Tham
I recently had the pleasure of purchasing a VW Polo from Asahi Motors, and I cannot speak highly enough about the outstanding experience I had. The te... Read More
Munaf A
Bought a second hand polo last year from Aadhil and the team. Very impressed with the responsive customer service. When we encountered an unexpected t... Read More
